Galashiels Academy

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Ipad Help Documents

Keep your ipad up to date (14/05/2020)

Please ensure your ipad is kept up to date. You can update the operating system in Settings - General. Updates tend to be big downloads so the time taken to update will depend on the speed of your home broadband connection. On most home connections its probably going to take at least a couple of hours and the ipad will NOT be usable during the update process.

There is an option to turn on automatic updates in the settings - turn it on then you dont need to remember to do it manually  :)


Show My Homework rebrand to satchel: one (06/05/2020)

Show My Homework has been rebranded. If you need to reinstall the app, or your ipad gets rebuilt it will now appear under the name satchel: one The icon has changed from blue & white to mainly black. The functionality is the same, and the log in screen is very similar to the SMH one shown below. You still log in using the Office 365 option.


Apps missing or deleted from the ipad

A nice easy fix - go into the self service icon (the rainbow coloured one) and choose the app(s) that you require. As long as you are connected to the internet the app will appear on the desktop.


Glow / email password reset required 

Either phone (01896) 754788 or email the school We need the pupils name and we will ensure the password is changed as a high priority job.


Joining "SHOW MY HOMEWORK (now known as satchel:one)"

Most problems here are just using the wrong option to log into Show My Homework. Please make sure you are using the "Log In Via Office 365" option near the bottom of the page.

You will need your full glow email address (eg


More details on logging into Show My Homework (pdf file)




Proxy error / Safari browser not connecting to the internet

This is quite a common issue but is fairly easy to fix. It mainly occurs when trying to rejoin the school wifi system after using the device on home wifi

90% of issues can be fixed by following the instructions on this guide


Forgotten parental SHOW MY HOMEWORK code

If you have forgotten the parental smh code please email the school. We are looking into how to get forgotten parental codes reissued. In the meantime you can get a general overview of what has been set by year / class / teacher here: Show My Homework overview


Returning a homework document using Teams

 If you are asked to return a document in Teams and dont know how to do it have a look at this guide

Returning an assignment in Teams


Lost or broken charging plugs & cables

We were not provided with any extra charging plugs or cables. If you have lost or broken yours then you have to replace it yourself. Please remember when leave school & return your ipad we need the plug & cable back as well.